Our Terms & Condition

Application and entire agreement

1. These Terms and Condition apply to the provision of the services detailed in our quotation (Services) by Rumcy Supra trading as Supra Interior, (designer) to the person buying the services (client).

2. You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happen earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.

3. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that your try to impose or incorporate, or which are implied by trade, custom and practice or course of dealing.

4. Our Terms & Conditions agreement may subject to change and be validated at any given time to comply with legal and government legislation. Supra Interior will ensure the contract is updated on our website and clients are informed by writing.


5. A ‚Äėbusiness day‚Äô means any day other than a, Sunday, Seasonal Holidays and Bank Holidays.
6. The heading in these Terms and Conditions are for convenience only and do not affect their interpretation.
7. Words imparting the singular number shall include the plural and vice-versa.


8. We warrant that we will use reasonable care and skill in our performance of the Service which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.

9. We will use our reasonable endeavours to complete the performance of Services within the time agreed or as set out in the quotation; however Time for delivery shall not be of the essence of the agreement and Supra Interior shall not be held liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery.

10. All these Terms and Conditions apply to the supply of any goods as well as services unless we specify otherwise.

Your Obligation

11. You must obtain any permissions, contents licences or otherwise that we need and must give us with access to any and all relevant information, materials and properties and any other matters which we need to provide the Services.

12. If you do not comply with Clause 11, we can terminate the Services.

13. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with provisions of this section (Your Obligations).

14. Any delays/ extension caused due to client or third-party suppliers/ contractors/ traders hired by the client, must be informed to Supra Interior immediately by writing within 24 hours of acknowledgement.

15. Where the progress of the works is materially affected by matters for which the client is responsible, the contractor may be entitled to claim direct loss and expense incurred. Such matters might include:

a) Theclient instructing variations in the

b) Failureby the consultant team to provide

c) Delayon the part of a nominated contractor/sub-contractor.

d) Failureby the client to supply materials or goods.

e) Delayin giving the contractor possession of the site which affects Supra Interior’s workload.

The above allowing Supra Interior to claim expense, loss or request for extension of time, which is relevant to result in completing the project as indicated in the proposal.

Fees and Deposits

16. The fees (Fees) for the Services are set out in the Quotation and are on time and material basis.

17. In addition to the fees, we can recover from you a) reasonable incident expenses including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, b) the cost of services provided by third parties and required by us for the performance of the Services, and c) the cost of any materials required for the provision of the Services.

18. You must pay us for additional Services provided by us that are not specified in the quotation in accordance with our then current, applicable hourly rate (£50p/h) in effect at the time of performance or such other rate as may be agreed between us. The provision of Clause 17 also apply to these additional services.

19. The design fees are exclusive and do not required to be paid for Services provided directly by Supra Interior includes consultation, design and project management. However, other taxes or levies which are imposed or charged by other competent authorities will be added to the goods/services.

20. You must pay a deposit (50% of the total or an agreed amount) as detailed in the quotation within 7 days (or agreed date) of acceptance in order to start design preparation.

21. If you do no pay the Deposit to us according to the Clause 20, we can either withhold provision of Services until the Deposit is received or can terminate under the Clause 22 (Termination).

22. The Deposit (25%) is non-refundable of the total invoice, unless we fail to provide the Services and are at fault. For failures that is not our fault, no refund will be made.

23. The remaining 50% fees must be paid on-site via payments, BACS or a valid cheque within 5 working days

Cancellation, Amendment & Delays

24. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if Services have not started but within 21 days from the start date of the quotation, (unless the quotation has been withdrawn).

25. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.

26. If you want to amend any details of the Services/Quote or Invoice, you must tell us in writing within 24 hours of payment received for the changes to be processed without a fee. If notified after the 24hrs cool-off period, the client accepts liability fee of £50 per change made, admin fee of £250, and additional fees which requires to process the changes.

27.If, due to circumstances beyond our control, included those set out in the clauses below (Circumstance beyond the party’s control), we make any changes in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to the minimum.

28.The non-refundable deposit is applicable for the first 5 days after payment is made.

29. Project delayed due to the contractor/ sub-contractor impacting Supra Interior services means expenses and claim will be made from the client. The client may wish to consider designer fees into the Liquidated and ascertained damaged (LADs). Expenses and losses caused will be claimed including an admin fee of £300 (see clause 31).

30. Project delayed due to client’s fault (see clause 15), an admin fee will occur if delay within 21 days of £200, or over two weeks or delay occurs a fee of £350. Over 30 days of delay, client must have informed us by writing in accordance to clause 14.

31. If the contract is cancelled by either party and Supra Interior is not at fault, we have the rights to bill the client for our expenses committed to the client’s project, including and not limited to resources purchased for the client’s project, and a cancellation fee of £300.


32. We will invoice you for the payment of the Fees either:

a) When you have completed the Services: or

b) On the invoice dates set out in the quotation: or

c) Agreed payment method stated in the quotation.

33. Supra Interior may, by giving notice to the client at any time before delivery, increase the price of the goods and/or services to reflect any increase in the cost to Supra Interior due to:

a) Any factor beyond the control of Supra Interior

b)Any change in delivery dates or performance, quantities or certification for the Products and/or Services requested by the Client or

c)Any delay caused by any instructions of the Client or failure of the client to give Supra Interior adequate information of instruction.

34. You must pay the remaining 50% Fees due within 5 days (or an agreed date between client and designer) of date invoice otherwise in accordance with any credit terms agreed between us.

35. Time for payment shall be of the essence of the Contract.

36. Without limiting any other rights or remedies, Supra Interior have found statutory interest, if you do not within the period set out above (Clause 34 & 35), we will charge you interest at the rate of 5% per week until payment is received in full.

37. All payments due under these Terms and Conditions must be made in full without any deduction or withholding excepts as required by law and neither of us can assert any cash, set-off or counterclaim against the other in order to justify withholding payment of such amount in whole in part.

38. If you do not pay within the period set above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with you.

39. Delay fee invoice, late payment invoices and/or final payment invoices with interest must all be paid within 5 working days.

40. Receipt of payment will be issued by us only by your request.

41. All payments must be made in British Pounds unless otherwise agreed in writing between us.

42. Foreign currency payments made to our accounts will be charged based on the exchange rate, and an admin fee of £50 per transaction.

Third Party

46. Parties not named in this Design Contract between the client and Supra Interior, we cannot take liability for.

47. If client wishes Supra Interior to manage or hire a third-party contractor, they must express their need by writing, receive written approval by us and approve revised Terms and Condition. The third-party contractor must then sign a sub-contract with Supra Interior prior to proceed with any work with the client.

48. Supra Interior cannot take liability for the following, not limited to: losses, damage, theft and failure to comply with work as contracted by client. We will not participate nor be responsible for any third-party issues.

49. No third-party contract is valid with use of our business name Supra Interior, or the name of the lead designer Rumcy Supra, unless the contract was approved or signed by us in writing.

50. Any collateral damage caused by third party contractor will not validate any claims made against Supra Interior by the client or the third-party contractor.

51. Supra Interior does not owe duty of care to the client if third party contractor conducts work after our services/ installation is completed. Client is responsible to make full checks prior to third-party contractor work commences. Failure to do so will void this Terms & Condition obligation and any warranties we have with you as a client for goods and services.

52. Third-party contract stating any agreement between the client and the third-party contractor will not void, interfere or affect Supra Interior’s contract with the client.

53. Misuse of contract agreement, breach, or third-party claim made against the client or third-party will not affect Supra Interior or be liable or involved in any legal or disputes.

54. Disputes between the third-party and client shall not affect fees due or owed to Supra Interior, and any late payment made will be charged at an interest under clause Payments & Cancellation, Amendment & Delays.


55. We can terminate the provision of this Service immediately if you

a) Commit a material breach of your obligations under these Terms and Conditions: or

b) Fail to make pay any amount due under the Contract on the due date for the payment: or

c) Are or become or, in our reasonable opinion, are about to become, the subject of bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor: or

d) Enter into a voluntary arrangement Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors: or

e) Convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertaking or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by qualifying floating charge holder (as defined in para.14 of Schedule B1 of Act off Insolvency 1986), a resolution is passed or petition presented to any court for your winding up or for the granting for an administration order in respect of you, or any proceedings are commenced relating to your solvency or possible insolvency.

Intellectual Property

56. We reserve all copyright and any other intellectual property rights which may subsists in any goods supplied in connection with the provision of the Services. We reserve the right to take to any appropriate action to restrain or prevent infringement of such intellectual property rights.

Liability and Indemnity

57. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misinterpretation or otherwise, shall be limited as set out in this Terms and Condition.

58. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.

59. We are not liable (whether caused by our employees, agent or otherwise) in connection with our provision of the Services or the performance of any of our obligations under these Terms and Condition or the quotation for

a) Any indirect, special or consequential loss, damage, loss expenses or;

b) Any loss of profits, loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or

c) Any failure to perform any obligations if such delay or failure due to any cause beyond our reasonable control: or

d) Any loss caused directly or indirectly by any failure or breach in relation to your obligations; or

e) Any loss caused directly or indirectly from choices of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.

60. You must indemnify us against all damage, cost, claims and expenses suffered by us rising from any loss or damage to any equipment (including that belonging to third parties) caused by you, your agents, employees or contractors.

61. Nothing in this Terms and Conditions shall limit or exclude for death or personal injury caused by our negligence, or for any fraudulent misinterpretation, or for any other matter for which it would be unlawful to exclude and limit liability.

62. We are not liable directly or indirectly for third party hire contracted by the client, unless stated in our Terms and Condition.

63. We will not be liable or participate in any legal disputes between client and third-party contractor, but have the rights to terminate this contract if any dispute interferes with our contract with you, and will ask for our full fees to be paid as per Terms & Condition ‚Äď Cancellation, Amendment & Delays, under Clause 31.

Circumstance Beyond Party’s Control

64. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, Internet service Provide failure, industrial action, civil unrest, fire, flood, storm, earthquakes, act of terrorism, act of war, governmental action or any other event that us beyond the control of the party in question. If the delay continues for a period of 60 days, either of us may terminate or cancel Services to be carried out under these Terms and Conditions.

65 Neutral eventswhich are not the fault of either party might entitles Supra Interior to an extension of time. This could include entitlement expense necessary to conduct the extra work:

a) Exceptionally adverse weather.

b) Civilcommotion or terrorism.

c) Statutory undertaker’s work.

d) Force majeure (such as a war or an epidemic).

e) A specified peril such as flood.

f) National strikes.

g) Changes in statutory requirements.


66. All notices under these Terms and Conditions must be in writing and proceeding to go ahead with quotation means you agree with all Terms and Conditions stated in this Contract.

67. Notices shall be deemed to have been duly given:

a) When delivered, if delivered by courier or other messenger (including registered mail) during the normal business hour of the recipient:

b) When sent, if transmitted by fax or email, and a successful transmission report or return receipt is generated;

c) On fifth business day following mailing, if mailed by national ordinary mail; or

d) On fifth business day following mailing, if mailed by airmail.

68. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

No Wavier

69. No delay or act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other rights, or remedies.


70. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction    

71. These Terms and Conditions are governed by and interpreted according to English Law. All disputes arising under these Terms and Condition are subject to the exclusive jurisdiction if the English court.

72. We will not participate in any jurisdiction, court or any sort of disputes between client and third-party contractor that has not been contracted by Supra Interior.

73. Any legal dispute between Supra Interior and the client raised by us for the following reasons;

a) Delayed/ withhold/ failure to make payments unreasonably

b) Misconduct, fail to cooperate resulting in failure to achieve final results (see section Your Obligation)

c) Cannot settle on dispute between client, contractor and us, leading to legal enforcement

d) Any other reasons above exclusive from above which cannot be mutually settled between the client and the designer.

74. Supra Interior will ensure legal disputed is the last resort and will ensure all protocols including reasonable settlement, time frame for payments or disputes are provided and communicated with the client as per government legislation. We will supply with reasonable time, reminder letters, emails, letter (postal) to ensure all forms of communication are met and the client is informed of the information. Duration of this period, Supra Interior allows a settlement, however after the legal dispute is raised, settlements cannot be negotiated unless stated by judge, court or a mutual agreement between is raised between the client and designer.

75.We take all precautions to work, payments and from Supra Interior end is met, if for whatever reason, the client is not satisfied and believes we have offered unreasonable service, and have attempted to try to mutually settle the issue with the designer within reasonable time frame as per government legislation, Supra Interior understands the need for the client to proceed with legal action.


76. At Supra Interior, we maintain personal details such as home address, mobile number, landline number, bank details etc. stored in password protected device or/and within secure data server

77. We hold data from past projects, personal contacts, industry professionals and commercial intelligence providers and will be kept confidential.

78. We may use your personal email to send marketing/promotional offers or post past/current photos of work conducted by Supra Interior on social media. By proceeding with payment, you are agreeing to our Terms & Condition including our GDPR clause 76 & 77, unless informed to us by written prior to payment made. Any requires related to Clause 76 & 77, please get in touch.

79. We only process data to fulfil our responsibilities of the contract or would send out maximum one e-mail per month as a marketing message on the basis of Legitimate Interest. We send out useful content to help our clients with their interior design or refurbishment needs. We have combed through our contact database to remove personal e-mail addresses, contacts who have not opened e-mails in 1 years and have made it easier to unsubscribe from our mailing list.

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